Project Detail
Project-Based Application Support
Onsite Jakarta • 3-shift rotation • 6-month contract • Start TBA (earliest April 2026)
Available Roles
Select a role below to review details before applying.
L0/L1 Operations Team (12 openings)
First-line monitoring and operational execution with SOP-driven incident handling.
Quick Facts: Onsite • 3-shift rotation • SOP-driven operations
Responsibilities:
- Monitoring & event detection 24×7
- Troubleshooting insiden berdasarkan SOP
- Menjalankan tugas operasional rutin sesuai SOP (Job execution, Application deployment, Basic configuration changes, dan Service restarts)
- Eskalasi insiden ke level support berikutnya sesuai incident management escalation path
Ideal for candidates who:
- Siap bekerja dalam 3-shift rotation (pagi/sore/malam)
- Teliti, disiplin, dan nyaman bekerja mengikuti SOP
Ready to apply? CV is required.
Service Desk & Complaint Handling (7 openings)
24×7 SPOC for users and customers—ticketing, triage, and clear communication.
Quick Facts: Onsite • 3-shift rotation • SOP-driven operations
Responsibilities:
- Menjadi Single Point of Contact (SPOC) 24×7 untuk user internal dan customer eksternal
- Mencatat dan mengelola tiket di ITSM system
- Melakukan initial triage dan kategorisasi incident/service request
- Menangani First Contact Resolution (FCR) bila memungkinkan
- Menyampaikan update ke customer selama incident, termasuk major incident communication
Ideal for candidates who:
- Komunikatif (lisan & tulisan) dan terbiasa kerja dengan ticketing
- Siap bekerja dalam 3-shift rotation (pagi/sore/malam)
Ready to apply? CV is required.
Apps Touchpoint (L2) (6 openings)
L2 SME for customer-facing mobile and web applications—advanced troubleshooting and production changes.
Quick Facts: Onsite • L2 (Junior–Senior) • Customer-facing Mobile/Web • Logs & APM (ELK/Splunk, Dynatrace/AppDynamics)
Responsibilities:
- Menjadi SME untuk aplikasi Mobile & Web yang customer-facing
- Advanced troubleshooting untuk issue aplikasi, API, dan data (eskalasi dari L1)
- Monitoring health & performance menggunakan (Logs (ELK / Splunk), APM tools (Dynatrace / AppDynamics)
- Maintenance dan tuning application servers
- Menjalankan deployment, configuration changes, dan hotfix di production sesuai ITIL Change Enablement
- Koordinasi dengan L3 vendor atau internal development team
Ideal for candidates who:
- Nyaman menangani issue kompleks dan root cause analysis
- Familiar dengan log & APM tools
Ready to apply? CV is required.
Web Application Support (L2) (4 openings)
L2 operational support for internal and external web applications—restore service and manage changes.
Quick Facts: Onsite • L2 (Junior–Senior) • Internal/External Web Apps • Production changes (ITIL Change Enablement)
Responsibilities:
- Menjadi SME untuk web applications (internal & external)
- Meminimalkan service disruption dan membantu restore service
- Troubleshooting kompleks pada aplikasi, API, dan data (eskalasi dari L1)
- Monitoring performance & stability via logs dan APM tools
- Maintenance dan optimasi application servers
- Menjalankan production changes sesuai ITIL Change Enablement
- Koordinasi dengan L3 vendor atau internal developers
Ideal for candidates who:
Terbiasa menangani web application support end-to-end (stability, performance, incident handling)
Nyaman melakukan troubleshooting aplikasi/API/data dan koordinasi eskalasi ke L3/dev
Familiar dengan monitoring via logs/APM dan disiplin mengikuti proses change di production
Ready to apply? CV is required.
Middleware Application (L2) (6 openings)
L2 SME for microservices, API gateway, and event-driven integrations—reliability and performance focus.
Quick Facts: Onsite • L2 (Junior–Senior) • Microservices / API Gateway / Event-driven • Integration & reliability focus
Responsibilities:
- Menjadi SME untuk middleware platform (Microservices, API Gateway)
- Event-driven applications
- Menjaga reliability dan integrity layanan middleware
- Menangani issue kompleks middleware/API/integration (eskalasi dari L1)
- Monitoring dan analisa performance via logs & APM tools
- Maintenance dan tuning middleware components
- Menjalankan deployments dan changes sesuai ITIL Change Enablement
- Koordinasi dengan L3 vendors atau internal teams
Ideal for candidates who:
Punya pemahaman kuat di integrasi (API, microservices, event-driven) dan suka problem solving issue kompleks
Nyaman melakukan analisa log/APM untuk performance & reliability, serta root cause analysis
Disiplin menjalankan deployment/changes di production sesuai proses (ITIL Change Enablement) dan koordinasi dengan tim terkait
Ready to apply? CV is required.
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